You may request a refund within 90 days of the order date. The 90 days start on the date the order is placed. There are no product categories excluded from this request window.
Email support@metabolay.store within those 90 days and include the order number and the email used at checkout. A request made after the 90th day is outside this policy.
No return shipment
If the refund is approved, you do not have to ship the item back. You may keep the item or discard it. This policy does not require original packaging, a return label, a return address, or a restocking fee.
How a refund is paid
An approved refund is sent to the original payment method. The name shown on the card statement for these charges is Metabolay. The time the credit appears depends on the payment provider.
Consumer rights
This policy does not remove consumer rights that the law of your place of residence does not allow a seller to remove, including rights that may apply in the United States, Canada, the United Kingdom, or Australia.
Privacy Policy
BRAVEN LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States, is the business named in this notice. Email: support@metabolay.store. The card billing descriptor used for these purchases is Metabolay.
The store sells to customers in the United States, Canada, the United Kingdom, and Australia. This notice describes the information used to take an order, ship it, answer support mail, and measure advertising.
Information we use
Order information includes your name, email address, shipping address, phone number if you provide one, the items purchased, and the payment status returned by the payment provider. We do not ask you to send a full card number to the support inbox. Payment card details are handled by the checkout provider.
Technical data includes the browser and device data that the storefront and Google Tag Manager receive, such as pages viewed and the advertising click identifiers that Google Ads uses.
Why we use it
We use order information to take payment, arrange delivery, handle a refund request, and reply to you. We use Google Ads, delivered through the Google Tag Manager container GTM-KJDKXJZL, to measure whether an advertisement led to a visit or a purchase.
Cookies and advertising
Google Ads can store or read cookies and similar identifiers to count conversions and to limit how often an ad is shown. You can refuse or delete those cookies in your browser settings. You can also manage Google advertising at adssettings.google.com. If a cookie banner is shown, use it as well. Refusing advertising cookies does not block you from browsing the store, but checkout still needs the information required to place an order.
Who receives it
Shopify hosts the store and the checkout. The payment provider used at checkout receives payment data. A fulfillment provider receives the name and address needed to dispatch the parcel. Google receives the advertising events sent by the tag above. We do not sell your personal information as a product.
How long we keep it
Order records are kept for as long as tax, accounting, and fraud-prevention rules that apply to the sale require, and for as long as needed to handle a refund request made inside the 90-day window. Support emails are kept long enough to finish the conversation and any follow-up about that order.
Your choices
Email support@metabolay.store to ask for a copy of the order information we hold, to correct it, or to ask us to delete it where we are not required to keep it. If you are in the United Kingdom, you may also complain to the Information Commissioner's Office. If you are in Canada, you may complain to the Office of the Privacy Commissioner of Canada. If you are in Australia, you may complain to the Office of the Australian Information Commissioner. If you live in a United States state that gives you a privacy request right, you may use the same email address to make that request.
Terms of Service
These terms cover use of this online store, operated by BRAVEN LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States. Contact: support@metabolay.store. The card billing descriptor is Metabolay.
Using the store
You may browse the store and place an order if you can enter a valid payment method and a shipping address that checkout accepts. Product pages describe the goods offered. If a description and the checkout disagree, the checkout total is the price you are asked to pay.
Orders
An order is accepted when the store sends an order confirmation. We may cancel an order that we cannot fulfill, that was placed with a payment that fails, or that we cannot ship to the address given. If we cancel before dispatch, the charge is refunded to the original payment method.
Shipping and refunds
Shipping is described in the shipping policy. Refunds are described in the return and refund policy. A refund request must be emailed within 90 days of the order date. Approved refunds do not require you to return the item.
Intellectual property
The store name BRAVEN, the product name Metabolay, the page text, and the images supplied for those brands are used by the seller. You may not copy the store design or product images for your own shop.
Acceptable use
Do not attempt to break the checkout, scrape the store in a way that degrades it, or use the site to send unlawful content.
Disclaimers
Wellness and personal-care goods are sold as described on their product pages. Those pages are not a diagnosis, a prescription, or a promise of a medical result. Where a product page does not state a clinical study, none is claimed here.
Liability
Nothing in these terms excludes liability that the law of your place of residence does not allow a seller to exclude. That includes non-waivable consumer rights in the United States, Canada, the United Kingdom, and Australia. Subject to those rights, the seller is not liable for indirect loss that the law allows a contract to leave out.
Disputes
Write to support@metabolay.store first and include the order number. Mandatory consumer rules of the country where you live still apply where they cannot be waived.
Shipping Policy
BRAVEN LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States, sells to the United States, Canada, the United Kingdom, and Australia. Support: support@metabolay.store.
Processing and transit
After you place an order, processing takes 1 to 3 business days. The transit estimate of 8 to 16 business days starts when the order is dispatched, not when you pay. These are estimates. This policy does not guarantee a delivery date.
Parcels and tracking
Checkout shows whether your address can be shipped and whether more than one parcel will be sent. If an order is split, each parcel can travel on its own schedule. Tracking is provided when the carrier supplies a tracking number.
Customs
Customs duties, import taxes, and similar charges may be collected by the destination country. Unless the checkout says those charges are included, they are the responsibility of the person receiving the parcel, to the extent the law of that country allows. A delay at customs is outside the transit estimate.
Contact Information
Legal entity: BRAVEN LLC Registered address: 1209 Mountain Road Pl NE Albuquerque, NM 87110 United States
